Know the Rules Behind Account Access
Our Legal terms explain who may access the account area, how we check submitted details, and when we may pause access while a record is clarified. Eligibility depends on local law, and you remain responsible for using an account in the permitted location and keeping account
-
1
details accurate. Payment references may include DANA, OVO, GoPay, QRIS, bank transfer or a virtual account; these labels help us match a wallet or bank record to your account, but they do not change the policy conditions. We may update wording when operational or legal requirements
-
2
change, with the current version shown on this page. If a transaction, identity detail or access decision needs correction, use the policy contact route rather than creating another account. Our terms also explain account closure requests, retained records and the point at which a request may
-
3
need additional verification.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.